Homework assignment Case Study Example | Topics and Well Written Essays - 1250 words

Homework assignment - Case Study ExampleOne customer may plain about the stores services online and have great repercussion to the businesses sales. The presence of social networks handled to the constant connection of more customers Customer before and subsequently sale services have a large impact on the stores customer base due to the relationships levels. The employees interpersonal and colloquy skills have effects on the customer choice of the store. The case study has also revealed the efforts of the management to improve these skills to ensure that the store attracts more customers.The management has pay off up with development procedures that have will help improve employee-customer communication and relationships. It will also help interpersonal relationships between the employees that will encourage share amongst various departments. These strategies will improve customer satisfaction ratings of the store and in the long run increase the number of sales (Lawson, 2006) . Without proper customer use skills, a firm without customer handling skill may lose all its customers.The retail store has adopted a customer service training program that will incorporate all employees. The core objectives of the employee program are to improve customer interaction through relationships and good communication skills. It will charge on the employee behavior towards customers despite the situation they are put in at the store. Knowledge will be passed to the staff through use of videos that demo the real situation that an employee may encounter. Situation behavioral approach helps control employee emotions towards customers despite the character traits of the customers (Werner and DeSimone, 2012). The videos are presented in two sessions that expose different situations depending on the employees response towards the customer. They show both good and bad customer services and ways of handling.After the